The table below will help you work out who to contact for the problem you are experiencing. Support for schools to complete the NCCD is also available on the professional learning website.
|Situation||Who to Contact|
|Whether to include a student in the collection (including questions about medical conditions)||
See http://www.schooldisabilitydatapl.edu.au/ or contact your Education Authority / Association of Independent Schools
|Questions about the NCCD (e.g. purpose, talking with parents, assessing students, etc)||
See http://www.schooldisabilitydatapl.edu.au/ or contact your Education Authority / Assocation of Independent Schools
|Understanding/have questions about the guidance material on the professional learning site||Your Education Authority / Assocation of Independent Schools|
|How to provide my schools' data||
Some Approved Authorities prefer their schools to provide the data for the NCCD to their system office, who will then provide it to the Australian Government Department of Education and Training on behalf of their schools. Generally, independent schools and non-systemic Catholic schools will provide their data directly to the collection. Systemic Catholic schools should check the arrangements that apply to them with their Approved Authority.
If your Approved Authority advised you to provide your data directly to the collection you will need to do this using the NCCD SWD module in School Services Point (SSP) which is access through the Schools Entry Point (SEP).
|When do I have to provide the data by?||
If providing data to your Approved Authority for submission to the collection, please check with your Approved Authority.
If providing the data directly to the collection (i.e. not through an Approved Authority), you must provide your data by Friday 22 September 2017.
The collection opens to receive data on Friday 04 August 2017.
|I can access the NCCD SWD module in School Services Point but I am having difficulty putting the data in OR aren't sure if I've finished putting the data in.||Contact the Australian Government Department of Education and Training NCCD Data Help Desk at AttendanceHelpdesk@education.gov.au or1800 677 027 and dial option 5.|
|I can't access the NCCD SWD module in the School Entry Point||
Contact the Schools IT Help Desk on 1800 677 027 (choose option 1)
|I am an education authority user and I can't see some of my schools in the NCCD SWD module in School Services Point||Contact the Schools IT Help Desk on 1800 677 027 (choose option 1)|
|My school has different education levels, but I can only see one education level (.e.g. can only see primary but should also be able to see secondary) in School Services Point||Contact the Schools IT Help Desk on 1800 677 027 (choose option 1)|
|My CSV file for NCCD SWD won't upload to the NCCD SWD module in School Services Point||Contact the NCCD SWD helpdesk on 1800 677 027 (choose option 5)|
|I am not sure who my school's Approved Authority is||Contact the Schools IT Help Desk on 1800 677 027 (choose option 1)|
|My school's Approved Authority details are out of date. How does our school get this updated?||Contact the Schools IT Help Desk on 1800 677 027 (choose option 1)|
Last modified on Wednesday 26 July 2017 [566|10016]